Our response to COVID-19

Our response to COVID-19

To our customers,

At Niagara Hot Tubs, the safety of our customers, staff and community is our top priority and we will continue to work together to ensure your health and wellbeing. We are following the lead of Canadian Public Health Authorities at this time. All future decisions will be made in collaboration with Public Health, Niagara Region.

Here are some of the ways we are protecting our client family, staff, and the community at Niagara Hot Tubs;

  1. We already comply with rigorous cleaning procedures throughout our showroom and extra caution is being taken; cleaning routines will be adjusted to ensure that all high use touchpoints are cleaned and sanitized with greater frequency;
  2. Surfaces will be cleaned after each customer visit;
  3. Our team are ensuring they wash and sanitize their hands more frequently; 
  4. Staff are encouraged to stay home if they feel unwell;
  5. If you need additional supplies, please contact us and we will accommodate you as best we can. 
  6. We are regularly monitoring Niagara Public Health for updates on new information.

We greatly appreciate your understanding at this time. 

What our customers can do to stay healthy:

  1. If you are travelling over the March Break, ensure you are aware of any health-related advisories – https://travel.gc.ca/travelling/advisories
  2. Keep your family home if they are feeling unwell. Monitor for symptoms including fever, cough, difficulty breathing. https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html
  3. If you are concerned that you may have been exposed to, or are experiencing symptoms of COVID-19, please contact Telehealth at 1-888-797-0000 or Niagara Public Health 905-688-8248 ext. 7330.
  4. Wash your hands regularly and use sanitizer when soap and water aren’t available.
  5. Cough and sneeze into a tissue or your elbow.

Visit reputable websites for COVID-19 information such as Niagara Public Health https://www.niagararegion.ca/health/Novel-Coronavirus.aspx or call 688-8248 ext. 7330.


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Our Response to COVID-19

We are here to help you!

In light of the Government of Ontario’s most recent announcement, Niagara Hot Tubs is excited to announce that we are now booking in-person showroom appointments! Please contact us on our website or call us at 905-684-0770 to book your appointment!

Water Testing

We are also excited to be offering scheduled water testing. To comply with social distancing rules, we have assigned days of the week for testing based on the first letter of your surname. Details can be found here.

Chemical & Water Treatment Product Pickups

While our storefront is now open, new safety measures have been put in place to ensure the wellbeing of all customers and our team. Our doors are now unlocked, but we ask that only 3 customers enter the showroom at one time. If you arrive and see that we are at capacity, we ask that you please wait outside. When you are inside Niagara Hot Tubs, we ask that everyone follows social distancing regulations, staying 6 ft away from anyone in the store.

For those not comfortable entering the store, we will continue to offer contactless curbside pick up. Please call us or fill out the form on our website to place your order.

Book a Showroom Tour

With all this time at home, are you planning your backyard oasis? We’re here to help! Now that our showroom is open, we can help find your perfect spa in person! Book your showroom tour to see what we have to offer to meet your wants and needs! Simply fill out the form, call us at 905-684-0770 or email us at info@niagarahottubs.com to book your appointment.

Learn more about how we can help here!