I have fibromyalgia and suffer with it every day. It causes nerve pain and aches, not to mention the anxiety that goes along with it. I was trying everything to give me some relief, but finding no success. Then I did research on hot water therapy. It seemed like it was worth a try. We bought a hot tub from Niagara hot tubs and found immediate relief. I use it almost everyday ,all year round. It is the only thing that helps relieve the pain and relaxes me so that my anxiety is lower. I use it before bedtime and this allows me to fall asleep and stay asleep. I don’t know what I would do without it. I truly found it to be the best medicine.
— P. DiPaolo
I take a $10,000 investment seriously. A hot tub is one of the largest and long term investments I will ever make. So my research into this investment was an investment in itself that has paid out dividends of both physical and emotional value. After visiting your store in the Fall of 2013, and being introduced to the Twilight Series of Master Spas, my quest for the ultimate hot tub began. I visited most competitors, especially the so called ‘leading brands.’ My prerequisites for a hot tub were many but at the forefront were: 1. Jets designed around a therapeutic recovery (due to my torn rotator cuff surgery in March). 2. Quality products made and assembled in North America to produce a long term beneficial healthy activity. 3. After-purchase high quality, attentive service. 4. Best ‘bang for the buck’ in the hot tub industry. I write this testimonial today about a month after your promised install date, and I can say that ALL of the above pre-reqs have achieved contemporary status of being ‘checked off.’ I attribute my faster than expected post-surgery recovery to the Twilight 7.2 therapeutic design. I played my first round of golf in 9 months within 3 months of surgery. THAT IS OUTSTANDING! This tub has exceeded my expectations. Indeed my research has paid off the time invested. The installation went very smooth and your post-install assistance has been appreciated. I will recommend Niagara Hot Tubs and the Twilight 7.2 to anyone who has the same high standards I set when my life-long dream of owning a hot tub came to fruition. Thank you and I sign off looking forward to my next healthy experience in my Twilight 7.2.
— J. & Susan
We never met Debbie & Mike until we went shopping for a hot tub, but by the time we made the purchase, we felt like we had been friends with them for years. The people at Niagara Hot Tubs are sincerely good and honest people. As friendly as they are, we could tell they had our best interest in mind and were going to do their best to make us satisfied customers, and 7 years later, nothing has changed. Every time we visit their shop for supplies, they are still as professional and friendly as ever. We are very happy to have purchased our hot tub from Niagara Hot Tubs, and look forward to continue doing business with them in the future.
— The Collini Family
This is a long time coming, but I want to thank you for all your assistance on getting my swim spa. You answered all my questions and when I needed you to come down to the house to look at something, you came the next day. Service could not have been any better. You have no idea how this swim spa has changed my life. I’m in it at least two hours a day. One day I swim for 45 minutes, do leg raises and crunches, and then I relax with all the jets going. The second day I run for 20 minutes, row for 20 minutes, then do crunches and leg raises, and of course you have to relax as well! On the weekends I love having people over–it’s a great place for good conversation. I’ve had up to 12 people in the spa and as you know, I have the 12 foot swim spa. If I had the room, I would have gotten the 14 foot spa. The 14 foot swim spa would give me just that little bit of extra space for when I’m swimming. I just want to thank you for coming down to the house and giving us suggestions on how to get the swim spa in the backyard. Life will never be the same again. Much better than just a hot tub I was going to get. Great service. Thanks.
— The Ingham Family
We have had our hot tub for close to four years and we have always gone back to Niagara Hot Tubs for the service. Always ready to help and serve with all of their great staff. The husband and son do a great job together from delivery to service. These people know that great customer service will always pay off in the years to come. Please keep up the good work and we really appreciate you going out of your way for us!!!
— The Blouin Family
Mike, Debbie and the boys were a pleasure to deal with. We had a few tubs narrowed down prior to purchase but the Master Spa fit the bill with everything we needed. They made it an easy choice with their great customer service and patience. Would recommend to make a stop in to see them before you considering buying a Hot Tub!
— The Wilkens Family
I have never dealt with a business that cares about their after sales help as much as Deb and her crew seem to. I could not believe that they cared enough to help on a Sunday during an ice storm. Thanks so much for the great experience.
— The Price Family
Thank you ever so much for the amazing service you have provided us. The purchase of our hot tub was a huge investment & from start to finish the entire process was smooth & worry free! You exemplify the meaning of a true professional.
— The Gabel Family
Fantastic! – We enjoy it immensely – Debbie & staff are so helpful & friendly!
— The Riediger Family
We have always been treated well at Niagara Hot Tubs. It is worth the drive from Fort Erie.
— The Nelson Family
Three relaxing years have passed since our hot tub was installed and we are still very happy. Each and every time we have gone to Niagara Hot Tubs for supplies we have been greeted with a friendly smile, fair prices, and sound advice.
— The Foss Family
We would like to take this opportunity to say Thank You for the wonderful experience in purchasing our hot tub. Both of you are very knowledgeable and friendly and we walked away knowing you will always be there for us. We have only had it for 5 days but it is already well used!!!
— The Glaves Family
Great customer service when I bought my hot tub, even better after sales customer service! I would definitely recommend Niagara Hot Tubs to all my friends and family. Keep up the good work.
— The Wong Family
We were dealing with another company and had nothing but problems. Niagara Hot Tubs solved all of our problems. They know the products/spas very well especially the newer bromine systems. We would recommend them to anyone.
— The Middleton Family
We purchased our hot tub 5 years ago and couldn’t be happier. Mike and Debbie were both informative and friendly. We felt like we were dealing with family when shopping and purchasing our tub. I will continue to recommend Niagara Hot Tubs as the only place to go shopping for spas.
— The Parperides Family
Just wanted to write you a little note saying how much I really appreciate the help you have been over the seven plus years since I bought my hot tub from you. Seems you are one of the few that really does know how to treat a customer. When looking for a hot tub I checked out from Fort Erie to Mississauga and came back to you. Over the years when hearing others wanting a hot tub, I always send them your way. Thanks for all the help over the years!
— The Froese Family
Our experience with Niagara Hot Tubs has been nothing short of EXCELLENT! Every time we walk into the store we don’t feel like just a number. Debbie always asks how the family is. This may not seem like a lot but it’s the personal touch that makes us come back. Once you’ve bought your hot tub that’s not the end of your experience. Water checks and chemical help and updates keep your hot tub running smoothly. We’ve recommended Niagara Hot Tubs to everyone we know. The service, the selection of tubs and accessories and of course the staff makes this business one of the best in the region.
— The Motyka Family
We bought our hot tub from Niagara Hot Tubs three years ago, and I have to say that the customer service from Debbie and the gang has been stellar. I don’t usually remark on customer service, but when I go into the shop, they remember my name and the model of my tub. If I have a question, they either have the answer immediately–product knowledge is fantastic! Or they seek out the answer and have it for me without me having to ask again. That’s an unheard of level of service nowadays. I’d recommend anyone to Niagara Hot Tubs — and have!
— The Simpson-Irving Family
Just a note to let you know how much Shirley and I (and friends, of course) are enjoying our new Legacy hot tub. Having been to other spa showrooms, we were very impressed with your enthusiasm, knowledge and professional presentation of your product. We left Niagara Hot Tubs very excited about our purchase and eagerly awaiting its arrival. Now that it is up and running, our winter “blahs” are gone! Also a note of thanks to your electrician, Joe, who did a very neat and clean wiring job as well as to your terrific staff, Rachele and Zirka, for their advice and keeping my spa water perfect. Many Thanks Again.
— The Marriot Family