If your hot tub is experiencing issues, troubleshooting your spa on your own is the best first step. Often you can perform a few simple tasks to determine what the issue is. When you’ve completed all tasks and the problem still persists, call a hot tub repair expert.
Not sure how to find or choose a hot tub maintenance technician? Here are our tips on what to look for when finding a hot tub service technician.
Rely on the Experts
Your first course of action should be to rely on the dealer you purchased your hot tub from. Dealers often carry specific brands, and they are hot tub maintenance experts for those brands. Hiring an independent hot tub repair technician who works on any brand of spa is an option, however, they may not stock all parts/components for all brands.
BBB Rating
To ensure you are working with a trusted hot tub specialist, your best resource is the Better Business Bureau (BBB). The Better Business Bureau assigns a grade to companies based on customer reviews and complaints. We recommend working with companies that have high BBB ratings.
APSP Professionals
It is also recommended to choose a certified technician to work with. The Association of Pool & Spa Professionals certifies hot tub repair technicians. One of the focuses of the APSP is the safety and enjoyment of pools and spas by everyone. APSP offers a Certified Hot Tub Technician course. The class teaches the essentials of servicing portable spas and permanent hot tubs. They also teach technicians about safe equipment repair and replacement.
Questions to Consider
Not sure how to choose from the options of hot tub maintenance technician? It can be overwhelming. There are some questions you can ask yourself to narrow down who to choose.
How old is the business?
If you are looking for knowledgeable experts, choose a company that has been in business for many years. This is especially important if you have an older model of a hot tub. Parts and manufacturing processes change. You do not want to hire a technician who doesn’t know how to repair your spa.
What do online reviews say about them?
The Better Business Bureau collects complaints made about businesses. However, doing more research is important before making a final decision. Look at websites like Facebook, Google Reviews, and Yelp to shape your decision.
Do they specialize in specific brands?
Finding a hot tub company specializing in the manufacturer of your spa is important. This ensures that an expert is working on your hot tub. You know you’ll be working with someone who knows your hot tub inside and out.
For more information on hot tub repair, or how to get in touch with a hot tub service technician, visit the Niagara Hot Tubs showroom today.
